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Our Work

Redefining how brands understand and inspire consumers

How we can help you

We’ll help you shine by identifying what matters most to your customers

1

Crafting the Right Research Design

We don’t just run studies, we design them with purpose. From selecting the most effective methods to tailoring the approach to your objectives and budget, every project is built for clarity and impact.
2

Uncovering What Really Matters

We go beyond surface-level answers to reveal the truths that shape consumer decisions. Our work identifies the beliefs, motivations, and behaviours that unlock growth opportunities for your brand.
3

Turning Insight into Strategy

We transform findings into actionable recommendations that empower teams to make confident decisions and create meaningful change.
  • We apply various tools to understand your brand and how consumers perceive it, from long term tracking to a deep dive into the psychological constructs that apply to your brand and your competitors. As a result, we can give you deep insight into how you can optimise your brand positioning.

  • Minor details can significantly impact how consumers react to the messages you give them. Therefore, we have developed a range of protocols to understand deeply the impact and insights your communications have on your customers.

  • We love playing in the innovation space, and we have developed a range of proven protocols that can take your product from concept to launch. In addition, we believe the early stages of the innovation process are the most critical. Therefore, we have also developed a range of tools that ensure your innovation strategy is grounded in consumer insight prior to ideation.

  • New market entry has become a specialism for Truth be Gold. We have worked alongside clients who have taken a range of brands into new markets and given them the insight to optimise their brand positioning, product range and communication.

  • We are very passionate about being the consumer's voice and providing deep knowledge to enable brands to optimise their customer experience. We often partner with Cowry Consulting to apply Behavioural Economics to the client challenge to offer interventions and outcomes as well as deep consumer insight.

Brand
Communication
Innovation
New Market Entry
Customer Experience
Unlock what truly sets your brand apart!
We reveal how consumers see your brand, and your competitors, so you can sharpen your positioning and stand out in the market. Our deep-dive insights show you exactly where to focus for maximum impact.
Make every message count!
We show you how your communications really land with customers, so you can fine-tune your messaging for greater engagement and results. Our proven innovative protocols uncover the subtle cues that drive action.
Turn bold ideas into market success!
We guide your innovation journey from first spark to launch, ensuring every step is grounded in what your customers really want. Our evidence-based approach helps you create products and services that stand out and succeed! 
Enter new markets with confidence!
We equip you with the insights to tailor your brand positioning, product range, and communications for each market, maximising your chances of success from day one. Our experience spans multiple sectors and geographies, so you can move forward with clarity.
Create experiences your customers love!
We put the consumer’s voice at the heart of your business, helping you design journeys that delight and deliver. By combining behavioural science with practical interventions, we turn insight into actions that boost satisfaction and keep your customers coming back for more!

Techniques we use

Case Studies

Market Entry & Positioning

A successful insight-driven positioning and launch of a Japanese casual dining brand into the UK.
View Case Study

Creating Craveable Food Imagery

To help a Global QSR brand make their food photography truly irresistible by understanding what drives consumer desire.
View Case Study

Adapting to New Global Commuting Habits

To help a leading music streaming service and a QSR brand adapt to the changing commuting patterns that have reshaped food consumption post-Covid in the US, UK and Australia.
View Case Study

Increasing Spend Amongst A Key Customer Group

To help a leading UK holiday park operator unlock new revenue opportunities.
View Case Study

Defining What Quality Truly Means to The Consumer

To help a global FMCG company define what “quality” truly means across food products, at both emotional and functional levels.
View Case Study

Innovation - Core Menu Development

To equip a global quick-service restaurant brand with the confidence to launch in the UK by creating a menu designed to resonate with local consumers and outperform the competition.
View Case Study

Market Entry & Positioning

Market Entry & Positioning

A successful insight-driven positioning and launch of a Japanese casual dining brand into the UK.
View Case Study

Creating Craveable Food Imagery

Creating Craveable Food Imagery

To help a Global QSR brand make their food photography truly irresistible by understanding what drives consumer desire.
View Case Study

Adapting to New Global Commuting Habits

Adapting to New Global Commuting Habits

To help a leading music streaming service and a QSR brand adapt to the changing commuting patterns that have reshaped food consumption post-Covid in the US, UK and Australia.
View Case Study

Increasing Spend Amongst A Key Customer Group

Increasing Spend Amongst A Key Customer Group

To help a leading UK holiday park operator unlock new revenue opportunities.
View Case Study

Defining What Quality Truly Means to The Consumer

Defining What Quality Truly Means to The Consumer

To help a global FMCG company define what “quality” truly means across food products, at both emotional and functional levels.
View Case Study

Innovation - Core Menu Development

Innovation - Core Menu Development

To equip a global quick-service restaurant brand with the confidence to launch in the UK by creating a menu designed to resonate with local consumers and outperform the competition.
View Case Study

Testimonials

  • “Truth be Gold applied traditional qualitative and quantitative tools to give us a holistic understanding of what our guests thought about their experience of the on park product. The insights from this research allowed us to prioritise and focus on the opportunities we had to improve the overall retail experience and increase spending on our parks.”

    - David Morrison, Retail Director, Parkdean Resorts
  • “Our five-year partnership with Truth be Gold has enabled both businesses to pioneer the use of Implicit Response testing for our clients. In addition, Emma has specifically helped us develop our relationships with our food & beverage and retail clients and has added significant value to the outcomes of those projects.”

    - President, Cloud Army
  • “Truth be Gold conducted the pre-launch research for our brand before entering the UK. All we discovered was confirmed when we opened the restaurant, which gave us a great knowledge base and confidence to build the brand.”

    - CEO, Popeyes Louisiana Kitchen, UK
  • “Truth Be Gold and Cowry have collaborated to create a truly innovative research approach that is rooted in behavioural science principles. The behavioural insights have led to the creative and practical design of interventions that truly change behaviour in the real world.”

    - Jez Groom, Founder & CEO, Cowry Consulting
  • “We partnered with Emma at Truth be Gold on a ground-breaking research study that was a first in the industry both in the techniques used and the insights it elicited. It provided the basis for the brand’s calendar and promotional strategy to specific customer groups."  

    - Global CMO, Restaurant Industry
  • "Truth be Gold used psychometric techniques to help us understand consumers implicit and explicit reactions to a range of product concepts. Later in the development process, these products were then optimised using Truth be Gold’s qualitative techniques. Finally, we used the insights to develop our menu offering for the UK market. Oh and they are great to work with too!”

    - Hilary Ansell, Head of Marketing, Marugame Udon Europe

Ready to shine?

We blend traditional methods techniques with cutting edge methodologies to give you powerful, transformative insights.
Competitive advantage - rocking horse to real horse
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